Privacy Policy

 

Last updated: 27 February 2025

At John Leighton, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

Information We Collect

We collect personal information to enhance your shopping experience and provide better customer service. The information we collect includes:

  • Personal Details: Name, email, phone number, and shipping address when placing an order.

  • Payment Information: Securely processed through third-party payment providers; we do not store credit card details.

  • Order History & Preferences: Browsing and purchase history to provide tailored recommendations and improve user experience.

  • Communication Data: When you contact customer service or subscribe to updates.

  • Device & Usage Data: Information collected via cookies and analytics tools, including IP address, browser type, and browsing behaviour.

How We Use Your Information

We use your personal data to:

  • Process and fulfill orders, including shipping and returns.

  • Communicate updates regarding order status and customer support inquiries.

  • Enhance our website experience and improve product offerings.

  • Provide marketing and promotional materials (you may opt out at any time).

  • Comply with legal obligations and prevent fraudulent activities.

Data Security

We implement strict security measures to protect your personal data. Sensitive information, such as payment details, is encrypted and securely processed by trusted payment partners. While we take all necessary precautions, no method of online transmission is 100% secure.

Third-Party Disclosure

We do not sell or trade your personal information. However, we may share data with:

  • Shipping and logistics providers to fulfill your orders.

  • Payment processors to securely complete transactions.

  • Marketing partners to improve customer engagement (only with consent).

  • Legal authorities if required by law or in cases of fraud prevention.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Your Rights & Choices

You have the right to:

  • Access, modify, or delete your personal data by contacting our support team.

  • Opt-out of marketing communications at any time.

  • Request a copy of the data we hold about you.

To exercise these rights, please contact our customer support team.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, regulatory requirements, or for operational reasons. Any modifications will be posted on our website with an updated "Last Updated" date.

Contact Us

For any inquiries about this Privacy Policy or your personal data, please reach out to our support team at:

John Leighton Customer Service info@johnleighton.com.au

By using our website and services, you consent to the collection and use of your data as outlined in this Privacy Policy.