FAQ's



Orders & Customisation

Do you offer Trade Accounts?

We will be introducing Trade Account partnerships soon! Stay tuned for updates on how professionals in the Architecture and Interior Design industries can apply.

What does 'made to order' mean?

Every John Leighton piece is made specifically for you. Our commitment to quality craftsmanship means that your furniture is created upon order, ensuring exclusivity and precision. Because of this, production and shipping times vary between 2 weeks to 2 months, depending on the manufacturer.

Can I customise my order?

Yes! We understand that every space is unique, so we offer customisation options for many of our pieces. Please note that customisation incurs an additional fee, and lead times may vary based on your request. For customisation inquiries, please contact our team.

Can I cancel or modify my order after placing it?

As all pieces are made to order, cancellations or modifications must be requested within 24 hours of placing the order. After this period, production begins, and changes may not be possible or could incur a fee.

Do you offer bulk discounts?

For large or commercial orders, we offer special pricing. Please contact our team for more information on bulk purchases.

Delivery & Shipping

What does the furniture delivery process look like?

We offer White Glove Delivery for large furniture items, ensuring careful handling, in-room placement, and removal of packaging. Smaller furniture items, such as coffee tables, may be sent via palletised freight. For more details, please visit our Shipping Policy.

Do you offer interstate freight?

Yes! We ship Australia-wide. However, due to the fragile nature of our materials, certain regional areas may require personalised freight quotes. If you live in a regional location, please reach out to us for a shipping estimate.

Do you ship internationally?

Yes! We offer international shipping. Delivery times vary based on location, but dispatch can take between 4 to 12 weeks. Additional duties and taxes may apply and are the responsibility of the customer.

Are there any dispatch lead times?

Once your order is ready, dispatch times may vary based on location:

  • VIC Metro – Up to 7 days

  • NSW Metro – Up to 10 days

  • QLD, SA, ACT Metro – Up to 14 days

  • Regional & Remote Areas – Up to 21 days or longer, depending on freight availability

  • International Orders – Dispatch can take between 4 to 12 weeks, depending on manufacturing schedules and international freight availability.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos and a detailed description. We will arrange for a resolution as quickly as possible.

Can I schedule my delivery for a specific date?

While we do our best to accommodate scheduling requests, specific delivery dates cannot always be guaranteed. Please contact our team in advance to discuss your preferred timeframe.

Sustainability & Materials

Where are your materials sourced from?

At John Leighton, we are committed to sustainability and ethical sourcing. Our materials are carefully selected from responsibly managed forests, recycled materials, and sustainable suppliers to ensure minimal environmental impact. We work with skilled artisans to create timeless pieces while supporting eco-friendly practices.

What materials do you use in your furniture?

We use a variety of high-quality materials, including solid wood, sustainable timbers, natural stone, metal, and eco-friendly fabrics. Each piece is designed with longevity and durability in mind.

Returns & Warranty

Returns Policy

What is your returns policy?

As all John Leighton pieces are made to order, we do not accept change-of-mind returns. Please ensure that you have carefully reviewed dimensions, materials, and design details before placing your order.

What if my item arrives damaged or defective?

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos and a detailed description. We will assess the situation and arrange for a repair, replacement, or refund depending on the nature of the issue.

Do you offer refunds?

Refunds are only available for items that arrive damaged or defective and cannot be repaired or replaced. Refunds will be processed once the item has been assessed and approved.

How do I start a return or claim?

To begin a return or damage claim, please contact our customer support team with your order number, photos, and a description of the issue. Our team will guide you through the next steps.

For further inquiries, please refer to our Warranty Policy or reach out to our support team.

Do you offer warranties?

Yes, all John Leighton furniture pieces are covered by our Manufacturer’s Warranty. For details on coverage and claim processes, please visit our Warranty Policy page.

What if my item doesn’t fit my space?

As our pieces are made to order, we highly recommend checking measurements before purchasing. Unfortunately, we cannot accept returns for items that do not fit. If you need guidance on measurements, our team is happy to assist.

How do I make a warranty claim?

To initiate a warranty claim, please contact our support team with your order details, photos of the issue, and a description of the problem. We will assess the claim and provide a resolution as quickly as possible.

For further questions, please reach out to our John Leighton support team.